FAQ Tickets

FAQ Tickets2024-03-22T21:03:48-04:00
What is the TCG Package?2023-12-30T16:16:53-05:00

The TCG Package is a ticket that gains you entrance to all main areas of SiestaCon and entry to one of the two large TCG events that will be held on-site.

You can check out our Tournaments page for more information.

Can I buy from a site other than siestacon.com?2023-12-30T16:13:58-05:00

Tickets may only be purchased on the SiestaCon website and at the Box Office the day of the event.

My credit card is declined, and I am getting an error code?2023-12-30T16:12:38-05:00

We accept payment by MasterCard, Visa, American Express and Discover for online payments. Please check carefully to ensure that you have entered your payment details correctly.

  • Error code 822 is an address mismatch. Your postal code (and your address) must be an exact match to the *billing* address on the credit card you’re using for your purchase. If it’s not an exact match, the transaction won’t go through. (This is protecting both parties from credit card fraud.)
  • Error code 314 and Error code 697 means your transaction was not authenticated by your financial institution. Please contact them for further information. An example of why they would not authorize the transaction is if there are certain parameters set on your card for online shopping or daily limits.

Please note that in all of these cases, your bank may have temporarily preauthorized the transaction and therefore it will appear to have been deducted from your card. The transaction was not completed and the pre-authorization will reverse shortly (timing depends on your financial institution).

Can I show my QR code on my phone?2023-12-30T16:11:28-05:00
I can’t find my QR code for SiestaCon, can you send me a new one?2023-12-30T16:09:59-05:00

Please click on ‘VIEW YOUR RECEIPT AND QR CODES HERE’ found on your Order Confirmation and follow the instructions to re-send your e-ticket and QR code. If you are unable to get your e-ticket and QR code with either of the above methods, please submit a request.

My tickets were gifted to me; do I need to change the name on the e-ticket?2023-12-30T16:03:27-05:00

Tickets can be purchased as gifts for family and friends. Once a ticket has been scanned at the Box Office, it will not be usable again.

What is your wristband policy?2023-12-30T15:50:52-05:00
Wristbands are to be worn visibly for the duration of your visit to SiestaCon. If you are cosplaying, consider how your wristband will be worn with gloves, morph costumes, or other pieces. For any questions or special concerns about wearing your wristband visit our Administration Booth.
Please note that lost or damaged wristbands will not be replaced by SiestaCon. If your wristband has been tampered with or damaged in any way, it will be confiscated from you, and you will not be allowed access into SiestaCon.
Which pass type does my child require?2023-12-30T15:49:14-05:00

Children ages 10 and up must have a regular pass, available on our Tickets page. Children 9 and under get free entry and do not require a pass.

What is included in the VIP Package?2023-12-30T15:46:30-05:00

The VIP Package is TBD.

What if I only want to refund one of my tickets?2023-12-30T15:45:30-05:00

Partial order refund requests will be accepted prior to refund deadline. Please indicate in your refund request which ticket(s) you wish to get refunded from your purchase.

All paid admission tickets can be refunded up until May 11th, 2024, at 10 AM EST.

Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes, shipping fees and merchandise add-ons. Service charges are non-refundable. If refund requests are made after tickets have shipped, shipping fees are non-refundable.

For assistance or to refund your shipping, email refunds@siestacon.com including the following information:

  • Transaction ID (this can be found on your purchase confirmation email)
  • Email address used to purchase tickets

Refund requests made without this information cannot be processed.

Please allow up to 6 weeks for your refund to be processed.

SiestaCon reserves the right to change and/or alter the refund terms and conditions at any time deemed necessary. Decisions related to refunds made by SiestaCon are final.

After the refund deadline, all sales are final.

What is your refund policy?2023-12-30T15:43:58-05:00

All paid admission tickets can be refunded up until May 11th, 2024, at 10 AM EST.

Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes, shipping fees and merchandise add-ons. Service charges are non-refundable. If refund requests are made after tickets have shipped, shipping fees are non-refundable.

For assistance or to refund your shipping, email refunds@siestacon.com including the following information:

  • Transaction ID (this can be found on your purchase confirmation email)
  • Email address used to purchase tickets

Refund requests made without this information cannot be processed.

Please allow up to 6 weeks for your refund to be processed.

SiestaCon reserves the right to change and/or alter the refund terms and conditions at any time deemed necessary. Decisions related to refunds made by SiestaCon are final.

After the refund deadline, all sales are final.

What are the Box Office Hours for SiestaCon and where is it?2023-12-30T15:41:33-05:00
Tickets are available for purchase at our Box Office at the show, subject to availability.

Box Office Location: TBD

Box Office Hours: TBD

How much does admission cost?2023-12-30T15:40:37-05:00

Tickets to SiestaCon are $10 for anyone ages 10 and up, and free for ages 9 and below. Check out our Tickets page for a full list of admission tickets.

Some Guests may charge additional fees for Autographs and Photo Ops.

How do I get a ticket to SiestaCon?2023-12-30T15:39:08-05:00

Tickets are will soon be available for purchase on our website.

Tickets will also be available for purchase at our Box Office at the show, subject to availability. The best way to guarantee a ticket is to purchase online in advance.

Box Office Location: TBD

Box Office Hours: TBD

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